<<WARNING>>!!! SHELL Bad Petrol!

Last month I sent my RS250 to the Shell at Old Klang Road, Sentul Tiraz at PJU1 for refuelling right after service, hours before. Big overhaul over the bike, major cleaning and it was running perfectly with 3 liters petrol in it from Mobil. Then stopping over at the Shell at PJU1, I refuelled to a full tank of Ron 97 Petrol.
Bike was moving like a snail, lots of throttle required, so I right away sent it back to my garage at SS18 Subang, after through checking my the mechanic, I found that the petrol which I pumped it was contaminated. Furious I called Shell Customer service right after making a complaint.
2 days later the customer service came back to me, 2 days later. After that the engineer apparently informed all the petrol station of the problem. then later come look for me and interrogated me. Playing me around like a fool. Ok FINE! He then apparently proceeded to check on the petrol samples of the station. (yeah.. if there's petrol stolen, the culprit wouldn't smarted up with the warning)
Ok, then I was delayed one week for a reply for rerepair compensation. GUESS WHAT!?!?! They were so sarcastic about the incident. Saying they found no problems with the petrol. Worse still, they said they wonder how the contamination happened. Righto.. not only that, the delayed my compensation and ignored my calls, made arrangements that didn't mature.
This is just a warning for all of you bikers out there, in fact all u petrol customers out there, if your vehicle is experiencing,
1) hard startup
2) lack of power
3) funny emission
4) anything afoul from pumping the petrol.
please check your petrol and if found that that is the problem, on the spot demand a compensation from the station plus repairs and grief. If you can call customer service, demand them to come to the station right away and make them pay. Best still, make it big by calling the press also and make it an issue. perhaps you'd get more than you needed. I'd post a picture of the contaminated picture soon.
For those who've had the same experience, maybe we should collaborate and write to the Ministry together or something. I'm very depressed.

Regards,
Me... Don't get fooled. (you'll see this in the papers soon)
Still banging on Shell..

Now you all know why Ferarri LOST! Good FOR THEM!
__________________________

Submitted by JJxMan on Mon, 06/03/2006 - 11:20pm.

Tags:

General topics

Comments

saa73:

Joey,

Is this your personal experience or are you forwarding someone else's email?

If it happened to you, pls email me some specific details, eg date and time of incident, names of persons you dealt with, and I can cross check the incident with our customer service and retail people.

6 Mar 2006 - 11:40pm

JJxMan:

Personal.. very personal indeed.

I complained on 14th February 2006(valentine with a headache for me)
Complain Number : 6391020 to Zamri.
Engineer Attended to me : Abu Bakar
Person In charge to resolve matter : James Loke

Verdict : James "I'll see u sometime this week to discuss matter" (this was 3 weeks ago)
"I don't know how water got into your tank, maybe the mechanic shop did it" (cool, answer)
"If they didn't I really don't know" (he is sounding like George Bush now on Iraq Issues.

Anyhow, man I'm PISSED...

8 Mar 2006 - 2:03am

saa73:

Joey,

Thanks for the info. I know some of these people and will try to find out what happened.

cheers

8 Mar 2006 - 9:18am

saa73:

by the way, Valentine's this year was a write off for me too. I was attending a meeting in Regent KL, and thought I'd be clever and take the Monorail back to KL Sentral, where I cleverly parked my car. As it turned out, every other person had the same idea, and I ended up waiting on the platform in the Bkt Bintang station for nearly an hour! At least 3 trains came through all full, except one that was empty but on "maintenance", and when I did get into a train, it was stuffy as hell that I nearly fainted...phew! That's the last time I take the monorail out of KL during rush hour...better to get stuck in my car, with aircond and radio, than squished like sardines in a train!

8 Mar 2006 - 9:22am

JJxMan:

thanks man.. I owe u one.. if anything good comes out from it.. I owe u more..

8 Mar 2006 - 10:12am

OSFlanker:

I had a similar experience at a Shell station about 3-4 years ago. But that time my car stalled right after the fill up, and I had to tow the car away. The workshop found water in the petrol. Shell made the station pay for the repair bill (AFAIK, shell didn't pay).

I guess the difference between my case & ur case is :

1. My car stalled at the station, so there is no dispute how the water got into the petrol tank.

2. I wrote a letter immediately to Shell, cc to the station

3. The workshop gave me a sample of the water they found in the petrol tank which I brought to the Shell office in Damansara Heights.

My car was in the workshop for about 3-4 days, didn't have to pay a single sen when i collected the car.

8 Mar 2006 - 3:59pm

JJxMan:

I still have the sample form my tank.. Shell don't even dare to come and look at the sample.
I guess you're the lucky one to have the damage was directly in the station itself.

8 Mar 2006 - 11:16pm